FAQ

Please visit our Gardening Tips for general care advice.

Your plants have had a long journey from our garden to yours. Please watch this video for a quick guide on what to do when your plants arrive.

Unless stated otherwise, we do not post cuttings. Instead, we post established, healthy and well-rooted plants so all you have to do is pot them when you receive them.

If and when cuttings are available for sale, this will be clearly marked in the product title and product description.

While plants will be similar, no two plants are identical. There may be variations in colour, form, size and shape.

We have a bigger and ever-changing range at our plant nursery in Brisbane. If you can’t find what you are looking for online please get in touch with us.

Orders with plants are delivered within 2-3 days on average via Australia Post (Express post). These plant orders are dispatched on Mondays and Tuesdays every week. This is to make sure that your plants do not get stuck in transit over the weekend. We may send your order in multiple shipments. Heavier orders or orders without plants may take a little longer to arrive. Please visit our Delivery section for more details.

Yes, the weekly cut-off for all plant orders is Sunday 5 pm. Any orders received prior to this time will be posted on the following Monday or Tuesday. Any orders received after the cut-off date will be posted on the following week’s Monday or Tuesday. Please visit our Delivery section for more details.

Unless stated otherwise in each product description, we post all plants bare-rooted (not in pots and without soil).

Any products from our pots, home décor, gardening tools range are posted across Australia.
For any plant orders:
We post our plant range to QLD, VIC, NSW, SA and ACT. Unfortunately, due to quarantine restrictions, we cannot post plants to WA, NT or TAS.

Yes, you can pick up your order from our nursery in Durack QLD 4077 at an appointed time, typically during the nursery opening hours between Wednesday and Saturday. We will confirm when your order is ready for pick up.

Your plants have had a long journey from us to you, and we purposefully do not water them before posting to avoid the roots from rotting when the plant is in the confined environment when it is packed. This can cause the plant to look dry / wrinkly / withered, but this appearance is not something to worry about. Remember, most of our range such as succulents and cacti are hardy plants. For succulents especially, all you have to do is give them a good shot of water and pot them in good succulent potting mix. Please watch this video for a quick guide on what to do when your plants arrive.

These markings are from a fungicide spray we use to protect the plants from fungus diseases. These will wash off over time.

We are really sorry to hear of this! All our plants are packed with a lot of care and dedication by our team but sometimes we can get things wrong. We always want you to have the best experience with us so please reach out to us within 7 days of the delivery and we will resolve the issue. Please also visit our Delivery & Returns section for more details.